Announcing our New Albany Location!
6 Jan 2017
From the desk of our COO…
As 2016 wrapped up, and the new year began, I found it was a good time to reflect. Personally, my son is now a year old, but it feels like only yesterday that he was a tiny little guy, relying on me for everything. Now he is walking, talking, and starting to feed himself. It’s crazy to think how much can happen in just a year!
At Timeless, one of our brand promises is to take care of each and every patient as we would one of our own family. It is important to Timeless that we are with our patients every step of the way; from their first interaction on the website, by email, or phone, to greeting them personally in the office, and all the way through the different stages of their life and skincare journey. We discuss this commitment as a team often, but are working to emphasize it more in the communities we serve. Many of our patients have been with us since the inception of Timeless in 2004, which makes the team proud.
Last year, Dr. Clinton and I made the difficult decision to place the New Albany building project on hold. With the growth we were experiencing at our Dublin office, we wanted to feel confident that the appropriate level of staffing, structured operating procedures, and tight cohesive teams were available to operate out of two locations. We are committed to deliver upon the brand promise of Timeless and provide a consistent, superior level of care above all else.
We are excited to welcome Erin Olah, a smart, kind and dedicated physician to lead the New Albany location. She was a patient with Timeless for over 10 years and is now a valued member of the team. We have hired several more patient care coordinators and expanded our marketing department and management roles. Our team is healthy, functioning and even more dedicated to our overall patient satisfaction.
As we worked relentlessly over the past year to put the finishing touches on the New Albany location, our brand promise is evident in every decision made. From the strategic design of the treatment rooms, allowing our medical staff to spend precious one on one time with their patient, to the streamlined flow of the reception area and the beverage station for patients to enjoy complimentary coffee or tea.
This has been such a unique journey, one that has grown and bonded us as a team. We are looking forward to our Grand Opening celebration and would be honored for you to join us on Tuesday, January the 10th from 3:30 to 6:30pm, with the ribbon cutting at 4:30. We will be offering exclusive specials, light hors d’oeuvres, hot chocolate, and champagne. In the spirit of community, Timeless will donate $50 for each person that attends (up to $2,000), which will benefit a literacy program to help New Albany Students achieve.
We are looking forward to 2017 and becoming a part of the New Albany Community!